Call me old fashioned, but I come from a time and place where deals are made on a handshake.

On Being Personable

I came from a place where business is done on a handshake and trust. The only time litigation should be used is when trust just doesn't work out. I feel the same way about contracts. Contracts are intrusive, cumbersome, and create a climate of paranoia and mistrust. Contracts might make us more profitable, but it just feels plain wrong. Dentar, Inc. doesn't make clients sign contracts just so they can do regular, honest business. A handshake will do just fine. We save the contracts for when we really need one.

Realistic Expectations

Overpromising to clients is a sure way to ensure that expectations are not met, and only results in disappointment. I always strive to be accurate when setting expectations for my clients. I realize this actually makes it harder when competing against companies that employ slick salespeople who are given permission to promise the moon and the stars, but in the long run, that 'trust' thing demands a foundation of realistic expectations.

Availability

Making the effort to be available and return calls the same day is something I strive for. Most of the time the call is answered immediately, or returned in minutes. If you need me quickly, please call the phone number on the contacts page.